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Returns and Refunds

You can return any purchase within 14 days from the reception of the good, excluded for the Custom Products. 

You can ask for the return via email to info@illogico.com or by the phone number +39 379 2659217.

Conditions of returns:

Before to proceed with the return, make sure the products comply with the following conditions, in the respect of our terms of sale:

  • The products must be intact, with all the tags and the badges still attached, incorporating all the accessories and with the box intact. Items not complete, damaged or worn out can not be accepted;
  • The return must be required within 14 days from the delivery of the order;
  • The items to return must be deliver to the courier into the 14 days from the acceptance of the return;

You can return a gift or present by contacting the person who sends it to you or, if you prefer, calling our Customer Service.

Refund time

After you receive your return, we will verify the integrity of the items before accepting them. The verification can require around 3-5 working days after the delivery.
The refund will be made as soon as possible after the return will be accepted, directly on your credit/debit card or on the Paypal account used for the purchase and in the same currency.

You will find the amount of your credit on your bank account approximately within one week from our refund request, in accordance with the due time of the banking process.

Payment Methods

The orders made online or through our telephone service can be handled with PayPal. You can make a payment with the principal credit or debit cards, or with the account of PayPal.

We accept MasterCard, Visa e American Express.

It is possible to pay through Bank Transfer or by Cash on delivery. If you pay with Bank Transfer, the order will be sent when the amount is received.

The charge will be made in the same currency of the prices shown on the website.

Exchange Service
It is possible to ask for the exchange service of size or product, paying an additional cost of €5, in addition to any price difference.
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